The communication of the nursing professional with patients hospitalized for COVID-19 in a public hospital in Chiclayo, 2021
Abstract
Objective: Describe, analyze and understand the communication of the nursing professional with patients hospitalized for COVID-19 in a public hospital in Chiclayo, 2021. Method: Qualitative research, with a descriptive approach. The population was made up of 14 nursing professionals who work in the COVID area of the Lambayeque Regional Hospital; the sample was determined by saturation and redundancy criteria and non-probabilistic snowball sampling. For data collection, the semi-structured online interview was used, which was validated by expert judgment and subjected to a pilot test. The data were analyzed through thematic analysis; respecting ethical criteria and scientific rigor. Main results: The following categories were obtained: 1) Barriers that interfere in the communication of the nurse with the patient with COVID-19, 2) Repercussion of the emotional state in the communication between the nurse and patient with COVID-19, 3) Strategies to improve the communication with the COVID-19 patient and family. Overall conclusion: The use of personal protective equipment by the nurse is a barrier to communication with the patient with COVID-19; It is also evident that the patient is afraid of the disease and the nursing professionals fear contagion, which is why communication is distant.
Downloads
References
Cortés D, Díaz Cortés MM. Comunicación enfermera/paciente: reflexión sobre la relación de ayuda. Rev Española Comun en Salud [Internet]. 2011 [citado 2020 Sep 21];2(1):55–61. Disponible en: https://e-revistas.uc3m.es/index.php/RECS/article/view/3405
Ghiyasvandian S, Zakerimoghadam M, Peyravi H. Nurse as a facilitator to professional communication: a qualitative study. Glob J Health Sci [Internet]. 2015 Mar 1 [citado 2020 Sep 21];7(2):294–303. Disponible en: https://bit.ly/3D0ZPLC
Marra A, Buonanno P, Vargas M, Iacovazzo C, Ely EW, Servillo G. How COVID-19 pandemic changed our communication with families: Losing nonverbal cues. Crit Care [Internet]. 2020 Jun 5 [citado 2021 Apr 17];24(1). Disponible en: https://doi.org/10.1186/s13054-020-03035-w
McCarthy B, O’Donovan M, Trace A. A new therapeutic communication model “TAGEET” to help nurses engage therapeutically with patients suspected of or confirmed with COVID-19. J Clin Nurs [Internet]. 2020 [citado 2021 Apr 17]; Disponible en: https://doi.org/10.1111/jocn.15609
Fernandez PR, Lord H, Halcomb PE, Moxham PL, Middleton DR, Alananzeh DI, et al. Implications for COVID-19: a systematic review of nurses’ experiences of working in acute care hospital settings during a respiratory pandemic. Int J Nurs Stud [Internet]. 2020 May [citado 2020 Sep 21];103637. Disponible en: https://doi.org/10.1016/j.ijnurstu.2020.103637
Ballesteros M., Hernández-Tejedor A, Estella A, Jiménez JJ, González FJ, Sandiumenge A. Recomendaciones de «hacer» y «no hacer» en el tratamiento de los pacientes críticos ante la pandemia por coronavirus causante de COVID-19 de los Grupos de Trabajo de la Sociedad Española de Medicina Intensiva, Crítica y Unidades Coronarias (SEMICYUC). Med Intensiva [Internet]. 2020 Aug [citado 2020 Oct 29];44(6):371–88. Disponible en: https://doi.org/10.1016/j.medin.2020.04.001
Hampton T, Crunkhorn R, Lowe N, Bhat J, Hogg E, Afifi W, et al. The negative impact of wearing personal protective equipment on communication during coronavirus disease 2019. J Laryngol Otol [Internet]. 2020 [citado 2020 Oct 10]; Disponible en: https://doi.org/10.1017/S0022215120001437
Finset A, Bosworth H, Butow P, Gulbrandsen P, Hulsman RL, Pieterse AH, et al. Effective health communication – a key factor in fighting the COVID-19 pandemic. Patient Educ Couns [Internet]. 2020 May 1 [citado 2020 Sep 21];103(5):873–6. Disponible en: https://doi.org/10.1016/j.pec.2020.03.027
Hernández R, Fernández C, Baptista M. Metodología de la investigación. 6th ed. Bogotá: Mc Graw Hill; 2014. 600p.
Berenguera A, Fernández de Sanmamed M, Pons M, Pujol E, Rodríguez D, Saura S. Escuchar, observar y comprender. Recuperando la narrativa en las Ciencias de la Salud. Aportaciones de la investigación cualitativa. Barcelona: Institut Universitari d’Investigació en Atenció Primària Jordi Gol (IDIAP J. Gol); 2014. 219p.
Sgreccia E. Manual de Bioética I Fundamentos y ética biomédica. Madrid: Biblioteca Autores CRI B.A.C. 2013. 990p.
Bandaru S, Augustine A, Lepcha A, Sebastian S, Gowri M, Philip A, et al. The effects of N95 mask and face shield on speech perception among healthcare workers in the coronavirus disease 2019 pandemic scenario. J Laryngol Otol [Internet]. 2020 oct 1 [citado 2021 Jun 14];134(10):895–8. Disponible en: https://doi.org/10.1017/S0022215120002108
Daisy J, Ekström M, Currow DC, Johnson MJ, Maddocks M, Simonds AK, et al. COVID-19: guidance on palliative care from a European Respiratory Society international task force. Eur Respir J [Internet]. 2020 Sep 1 [citado 2021 Jun 13];56(3). Disponible en: http://dx.doi.org/10.1183/13993003.02583-2020
Maben J, Bridges J. Covid-19: Supporting nurses’ psychological and mental health [Internet]. Vol. 29, Journal of Clinical Nursing. Blackwell Publishing Ltd; 2020 [citado 2021 Aug 31]. p. 2742–50. Disponible en: https://doi.org/10.1111/jocn.15307
Vitale E, Giammarinaro MP, Lupo R, Fortunato RS, Archetta V, Caldararo C, et al. The quality of patient-nurse communication perceived before and during the Covid-19 pandemic: An Italian pilot study. Acta Biomed [Internet]. 2021 [citado 2021 Aug 31];92. Disponible en: https://doi.org/10.23750/abm.v92iS2.11300
Marler H, Ditton A. “I’m smiling back at you”: Exploring the impact of mask wearing on communication in healthcare. Int J Lang Commun Disord [Internet]. 2021 Jan 1 [citado 2021 Jun 13];56(1):205–14. Disponible en: http://dx.doi.org/10.1111/1460-6984.12578
Ting R, Edmonds P, Higginson IJ, Sleeman KE. Palliative care for patients with severe covid-19. BMJ [Internet]. 2020 Jul 14 [citado 2020 Oct 13];370. Disponible en: https://doi.org/10.1136/bmj.m2710
Hoernke K, Djellouli N, Andrews L, Lewis-Jackson S, Manby L, Martin S, et al. Frontline healthcare workers’ experiences with personal protective equipment during the COVID-19 pandemic in the UK: A rapid qualitative appraisal. BMJ Open [Internet]. 2021 Jan 20 [citado 2021 Jun 13];11(1). Disponible en: https://doi.org/10.1136/bmjopen-2020-046199
Paredes Pérez PM, Dawaher JE, Chérrez Paredes MF. Impacto del COVID 19 en la Salud Mental de los Pacientes hospitalizados. Rev la Fac Ciencias Médicas la Univ Cuenca [Internet]. 2020 Aug 31 [citado 2021 Jun 12];38(2). Disponible en: https://bit.ly/2ZHB1di
Ornell F, Schuch JB, Sordi AO, Kessler FH. ‘“Pandemic fear”’ and COVID-19: mental health burden andstrategies. Brazilian J Psychiatry [Internet]. 2020 Mar 19 [citado 2021 Aug 31]; Disponible en: https://doi.org/10.1590/1516-4446-2020-0008
Gammon J, Hunt J. Source isolation and patient wellbeing in healthcare settings. Br J Nurs [Internet]. 2018 [citado 2021 Oct 9];27(2):88–91. Disponible en: https://doi.org/10.12968/bjon.2018.27.2.88
Diogo PMJ, Lemos e Sousa M, Carvalho M, Rodrigues JR, Silva TA, Ferreira ML. Emotional labor of nurses in the front line against the COVID-19 pandemic. Rev Bras Enferm [Internet]. 2021 Dec 6 [citado 2021 Jun 13];74(suppl 1). Disponible en: http://dx.doi.org/10.1590/0034-7167-2020-0660
Khattak SR, Saeed I, Rehman SU, Fayaz M. Impact of Fear of COVID-19 Pandemic on the Mental Health of Nurses in Pakistan. J Loss Trauma [Internet]. 2021 [citado 2021 Aug 31];26(5):421–35. Disponible en: https://doi.org/10.1080/15325024.2020.1814580
Amthauer M, Espinoza J, Padilla C, Palma A, Rojas N, Rojas V, et al. Recomendaciones para el Cuidado y Acompañamiento de Familiares de Pacientes con Diagnóstico COVID-19. Rev Chil Med Intensiva [Internet]. 2020 [citado 2021 Jun 14];35. Disponible en: https://bit.ly/3irytqo
Avellaneda-Martínez S, Jiménez-Mayoral A, Humada-Calderón P, Redondo-Pérez N, del Río-García I, Martín-Santos AB, et al. Management of communication between inpatients isolated due to COVID-19 and their families. J Healthc Qual Res [Internet]. 2021 Jan 1 [citado 2021 Jun 13]; 36(1):12–8. Disponible en: https://bit.ly/3ioEIeE
Los autores conservan los derechos de autor.
Esta obra está bajo una licencia internacional Creative Commons Attribution 4.0.
Los artículos publicados por la revista científica "Acc Cietna: para el cuidado de la salud" de la Escuela de Enfermería de la Universidad Católica Santo Toribio de Mogrovejo, Chiclayo, Perú están sujetos a una licencia internacional Creative Commons Attribution CC BY 4.0.
BIBLIOTECA USAT